About us
IT services that help small & mid-sized companies get back to business.
The Power of Process: Our Story
No more IT worries, ever.
Like so many self-started businesses, Zia Networks began with a passion and a problem.
The passion? All things computers and IT. My team and I are all bona fide computer geeks; a fascination that, for many of us, goes right back to childhood. My own love of tech was sparked when I got my first glimpse of a computer monitor as a adolescent. That passion ignited my career and propelled me through many years in the evolving IT industry, in roles as service manager, chief technology officer, and IT security administrator for various organizations here in New Mexico.
Now for the problem: tech support. Specifically, what I call “shotgun tech support” that only patches up problems rather than getting to their roots. I saw this time and time again as the lead network person and IT security manager for Century Bank. Whenever I had to call in outside vendors to assist with our desktop computers, servers, phone system, or procurement, they came and fixed the immediate problem at hand. But the approach was ad hoc and aimed solely at minimizing downtime. There was no process, no vision, and no lasting results. It was like Groundhog Day. The next time the bank needed tech support, the vendors would rush to find a temporary fix using the same scattershot approach. By prioritizing speedy solutions, we actually ended up wasting huge amounts of time and money.
That’s when my vision for Zia Networks began to form. I saw a real opportunity to serve New Mexico by offering a different kind of IT and tech support that would function, not as a band-aid, but a business asset. One that would truly solve problems and improve clients’ lives — and livelihoods. I used my experience working for banks and other major organizations to create a business roadmap, guided by the question:
What does a business IT infrastructure need to be both stable and secure?
The answer turned out to be simple: process. Building and maintaining solid IT infrastructure all comes down to having good processes that are proven, repeatable, and predictable. Add in a team of experts who know those processes inside and out and you’ve got a winning strategy for auditing systems effectively, pinpointing problems reliably, and implementing lasting solutions.
I built Zia Networks on these pillars and hired top-notch talent who shared its vision and values. We launched in 2014, and Century Bank went from being my employer to my first managed contract client.
The Zia Difference: What You Can Expect From Working With Us
As we approach close to a decade in business, proudly serving dozens of New Mexico businesses, we’ve got IT support down to a science.
It all starts with your business: your purpose, your goals, and your unique way of doing things. Because a one-size-fits-all approach simply can’t deliver the kind of specialized support that each business needs to make the most of their IT infrastructure. The way we see it, it’s not enough to just make sure your tech is up and running — your tech should be optimized, customized, and primed to accelerate your business. Making this happen is an ongoing effort, with regular network checks to ensure that systems are secure and up to date and backed by detailed documentation, including policies, procedures, and best practices, so we can maintain that peak performance at all times.
We never forget that our valued clients have tons of options for their IT support. That’s why we focus on offering a superior service that delivers real value, with the kind of personal touch only an intentionally small firm can provide.
Here’s what makes the Zia difference:
We’re a small team with extensive expertise
As a small team, we have the privilege of being on a first-name basis with our clients, whether it’s a five-person operation or a nationally recognized brand. Our combined expertise allows us to offer the latest systems tech used by big corporations, without sacrificing one-on-one service with a smile.
We manage our client roster with care
We don’t spread ourselves thin trying to serve as many clients as possible. We take the time to ensure that every new account we take on is the right fit and can genuinely benefit from our service. That way, when our clients need us, we’re ready for action — not scrambling to squeeze another ticket into an overflowing queue.
We answer on the first call
We think things through
We’re one of New Mexico’s best-kept secrets
We have offices in Albuquerque and Santa Fe, but we keep a low profile. Why? To avoid foot traffic and other distractions that might interfere with serving our clients. What’s more, we’re a homegrown business committed to serving our local community. Every member of our eight-person team is proud to call New Mexico home, so our clients never have to worry about their call being bounced to another state or overseas.
Ready to hand over your IT to the experts? Get in touch today for your free, no-obligation call with me. Together, we’ll go over your goals and ambitions and how Zia can help.
Paul Quintana
Founder + Owner, Zia Networks
IT support that works like an extension of your team.
And not just another external vendor working with your business.
Find out how we can help your business too by booking a free discovery call with our team today.
Thought Process
When a client calls or emails for help. The attention is given with thought in mind. Direction. Not the shotgun approach where we threw out ideas, considering what the client has, their network, and software. This allows each tech at our office to help without wasting your valuable time on questions and solutions that slow you down. With daily discussions on the businesses, we serve we know the ins and out.
Ticket Anxiety
We do our best to answer the call before it goes to voicemail, if we don’t, we work hard to get to the resolution of your issue quickly. Not only do we say we respond fast, but we have a guarantee with each client on response time, an SLA (service level agreement) is a promise. We take your issue personally and want it solved.
No Nickels Here
Have you ever worked with someone that is constantly overwhelmed with their work and is scattered? They don’t have time to think, they probably have hundreds of accounts. We don’t pick up every nickel that comes our way. What do I mean by that? During our initial discussions and discovery of your network. We verify if you are a fit and if we can genuinely help you. Also, we only work with clients we have agreements with.
Hidden Locations
We all help
Have you ever called a company and it takes long to get support and they pass you along to someone in another country or state? All of us are in the Albuquerque and Santa Fe area. The entire company has your well-being in mind, how can I guarantee that? Well of the eight people at Zia Networks, you will still work regularly with the owners, including technical issues, not just billing!
Small but defined
We take pride in supporting companies with a global reach. Despite our small size, we have the advantage of getting to know your needs intimately. Yet, we are also large enough to provide you with the same robust systems that keep larger corporations running smoothly. Our clientele spans from small networks of five people to enterprises with a global footprint.
Our Story, Our Team.
Zia Networks was founded in 2014 when our owners saw a need for professional IT support that offered not only top-notch service but solutions that were value-based and accessible to the small and mid-sized business community. Since then, Zia has grown in size and reach, collaborating with clients and companies in multi-state locations, including large-scale projects for the state of New Mexico.
If you’re ready to stop letting IT troubles eat up your time and drag down your productivity, reach out to us today to get started. Our team have collectively nearly 60 years of IT experience!
Daisy Silvers
Help Desk Technician
8+ years experience in IT.
Daisy Silvers
Help Desk Technician
The first time I was able to defuse someone’s stress and make them comfortable working with technology, I knew this was the job for me. I was drawn to IT as a career field because I love helping people and focusing on how things work. As a child, I spent hours taking things apart just to see how they were built and how the parts all functioned together. I took my first steps into the world of computers with web and graphic design courses, then shifted in the direction of networking and security. I appreciate the value of balance in my life. So, when I’m not working out the solution to a computer problem, I’m cooking or I’m outdoors getting some fresh air and physical activity — skiing and hiking are my favorite things to do. I also love a good corny joke, so lay your best one on me!
Gabriel Silva
Service Manager
5+ years experience in IT.
Gabriel Silva
Service Manager
If there’s one thing I’ve learned so far working at Zia, it’s the value of great service. Everything comes down to connecting with the client and supporting them. After all, technology can be intimidating, especially for people who don’t deal with it every day, like we do. There’s definitely a unique culture here, and I’m proud to be part of it. Since technology is constantly evolving, I make a point of staying humble about what I know and consistently growing my skill set. I look forward to a successful career serving our awesome clients here at Zia.
Cindy MacDonnell
Help Desk Technician
21+ years experience in IT.
Cindy MacDonnell
Help Desk Technician
I dabble in many things — camping, hiking, and off-roading with my husband as well as neuroplasticity and quantum physics — I also put a lot of effort into cultivating deep knowledge in several areas. That’s part of what drew me to a career in IT: the ability to constantly learn and develop my skill set. A lifelong tinkerer, I used to disassemble my toys as a childhood hobby. When my family got its first home computer, it wasn’t long before I cracked open the tower to inspect the motherboard and circuitry. My poor parents were aghast…until I got it up and running again. My love of learning propelled me into an Associate’s degree in computer information technology, where I was awarded the top computer student award in my graduating class. I’m also A+ Certified, and ready to delve into any computer issue, be it hardware or software, and expand my repertoire of knowledge even further. I learned how important technology can be and how it effects relationships. In college, I helped an elderly woman better communicate with her daughter by improving her email. A straight-forward issue, but one that improved someone’s life. I carry that feeling and motivation on to this day with my clients.
Jazmine Quintana
Administration
Jazmine Quintana
Administration
As an introvert, I feel like I’m tailor-made for details. I get to listen more than I speak, think through interesting challenges, and come up with creative solutions — all while helping people solve their problems and support the local business community. My bachelor’s degree in intercultural communication, also comes in super handy. Talk about a dream job. I’m the quintessential introvert in my free time, too, getting lost in books and arts and crafts. I’m also the proud owner of two pampered guinea pigs that I love to shower with attention.
Paul Quintana
IT Director
One moment can sometimes have a profound impact, shaping a significant portion of one's life journey. For me, that moment came when I first laid eyes on a computer in grade school. It was an old, lifeless machine being wheeled away, but it ignited my curiosity. Later, when I saw the full potential of computers on a glowing monitor, I was spellbound. Even though this was decades ago, I knew my career would somehow be tied to this rapidly evolving field. And thankfully for me, I had a knack for it! Before diving into my IT degree with a focus on computer networks, I spent my teenage years working part-time at Office Depot, selling and troubleshooting computers. Customers often came to me for help with their machines and networks, and I consistently found solutions—often on my own, way before the age of Googling or YouTubing for answers. I’m incredibly detail-oriented, always ticking off tasks on my list, yet I also bring warmth and empathy to my work. I love sharing my passion for technology with clients, resolving their IT issues, and letting them focus on what they do best. My enthusiasm for IT security, networking, managing server clusters, and staying on top of the latest tech trends is unwavering. This ensures our clients' systems are always available, secure, and up-to-date.
Tyson Cole
Project Manager
I’ve always been an electronics guy, and I get a real kick out of assembling and implementing everything from computers and monitors to TVs and entertainment centers. I was the go-to guy in my family, and still am! I credit my expertise in all things IT to two things: my uncles and my time working for a local computer repair shop. Bringing me on board with their construction projects, my uncles taught me the value of precision and accuracy when building anything, along with the importance of making the finished product look clean and presentable. My background in computer repair, as well as several computer tech college courses, showed me how to diagnose and repair computers with confidence. When I’m not busy with clients or tech support, I’m enjoying the great outdoors, fishing, camping, hiking, and off-roading with my beloved wife and two beautiful children.
Our certifications.
CompTIA A+ Certification
CompTIA Network+ certification
CompTIA Security+ Certified
Cisco Certified Network
Cisco Certified Routing & Switching
Mac Certification
The ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems and using Apple Service and Support products and practices.
Our Partners.
This Is Paul Quintana - he's here to help with your infrastructure.
Why not book a convenient 30 minutes with our Director?
He regularly offers these huge value sessions, without charge, to companies who feel overwhelmed with their infrastructure issues and need guidance and the right expertise.
It’s a free, no-obligation chat and it could start you on the path to removing the pains of IT.
- Paul will come to visit you
- He will discuss your goals & ambitions with you
- He will then focus on solving your pains of technology