About us
IT services that help small & mid-sized companies get back to business.
The Power of Process: Our Story
No more IT worries, ever.
Like so many self-started businesses, Zia Networks began with a passion and a problem.
The passion? All things computers and IT. My team and I are all bona fide computer geeks; a fascination that, for many of us, goes right back to childhood. My own love of tech was sparked when I got my first glimpse of a computer monitor as a adolescent. That passion ignited my career and propelled me through many years in the evolving IT industry, in roles as service manager, chief technology officer, and IT security administrator for various organizations here in New Mexico.
Now for the problem: tech support. Specifically, what I call “shotgun tech support” that only patches up problems rather than getting to their roots. I saw this time and time again as the lead network person and IT security manager for Century Bank. Whenever I had to call in outside vendors to assist with our desktop computers, servers, phone system, or procurement, they came and fixed the immediate problem at hand. But the approach was ad hoc and aimed solely at minimizing downtime. There was no process, no vision, and no lasting results. It was like Groundhog Day. The next time the bank needed tech support, the vendors would rush to find a temporary fix using the same scattershot approach. By prioritizing speedy solutions, we actually ended up wasting huge amounts of time and money.
That’s when my vision for Zia Networks began to form. I saw a real opportunity to serve New Mexico by offering a different kind of IT and tech support that would function, not as a band-aid, but a business asset. One that would truly solve problems and improve clients’ lives — and livelihoods. I used my experience working for banks and other major organizations to create a business roadmap, guided by the question:
What does a business IT infrastructure need to be both stable and secure?
IT support that works like an extension of your team.
And not just another external vendor working with your business.
Find out how we can help your business too by booking a free discovery call with our team today.
Thought Process
When a client calls or emails for help. The attention is given with thought in mind. Direction. Not the shotgun approach where we threw out ideas, considering what the client has, their network, and software. This allows each tech at our office to help without wasting your valuable time on questions and solutions that slow you down. With daily discussions on the businesses, we serve we know the ins and out.
Ticket Anxiety
We do our best to answer the call before it goes to voicemail, if we don’t, we work hard to get to the resolution of your issue quickly. Not only do we say we respond fast, but we have a guarantee with each client on response time, an SLA (service level agreement) is a promise. We take your issue personally and want it solved.
No Nickels Here
Have you ever worked with someone that is constantly overwhelmed with their work and is scattered? They don’t have time to think, they probably have hundreds of accounts. We don’t pick up every nickel that comes our way. What do I mean by that? During our initial discussions and discovery of your network. We verify if you are a fit and if we can genuinely help you. Also, we only work with clients we have agreements with.
Hidden Locations
We all help
Have you ever called a company and it takes long to get support and they pass you along to someone in another country or state? All of us are in the Albuquerque and Santa Fe area. The entire company has your well-being in mind, how can I guarantee that? Well of the eight people at Zia Networks, you will still work regularly with the owners, including technical issues, not just billing!
Small but defined
We take pride in supporting companies with a global reach. Despite our small size, we have the advantage of getting to know your needs intimately. Yet, we are also large enough to provide you with the same robust systems that keep larger corporations running smoothly. Our clientele spans from small networks of five people to enterprises with a global footprint.
Our Story, Our Team.
Zia Networks was founded in 2014 when our owners saw a need for professional IT support that offered not only top-notch service but solutions that were value-based and accessible to the small and mid-sized business community. Since then, Zia has grown in size and reach, collaborating with clients and companies in multi-state locations, including large-scale projects for the state of New Mexico.
If you’re ready to stop letting IT troubles eat up your time and drag down your productivity, reach out to us today to get started. Our team have collectively nearly 60 years of IT experience!
Daisy Silvers
Help Desk Technician
10+ experience in IT | CompTIA A+
Daisy Silvers
Help Desk Technician
Daisy is often the first voice clients hear when they call — and consistently, the feedback is that she made them feel immediately at ease. That is not an accident. She came to IT because she loves helping people, and she has built a career that lets her do exactly that every day.
Her background spans web development, networking, and security, and she brings a methodical, calm approach to even the most stressful support situations. When she is not solving problems for clients, she is skiing, hiking, or cooking — and always ready to trade a good corny joke with anyone who will take her up on it.
Gabriel Silva
Service Manager
7+ years experience in IT.
Gabriel Silva
Service Manager
Gabriel keeps Zia Networks' service delivery running smoothly — managing tickets, coordinating the team, and making sure every client issue is tracked, prioritized, and resolved. He believes that great IT support is fundamentally about relationships, and he brings that belief into every client interaction.
Gabriel joined Zia because he found a culture that matched his values: one where humility, curiosity, and genuine care for the client come before everything else. He makes a point of continuously growing his technical skills, because he knows the best way to serve clients is to stay one step ahead of the technology they depend on.
Cindy MacDonnell
Help Desk Technician
21+ years experience in IT | CompTIA A+
Cindy MacDonnell
Help Desk Technician
Cindy is one of the most experienced technicians on the team — and the kind of person who has never stopped learning in two decades in the field. She holds a CompTIA A+ certification and an Associate's degree in computer information technology, where she was awarded the top computer student award in her graduating class.
Her approach is thorough and patient: she does not consider an issue resolved until it is fully resolved, and she takes the time to explain what happened and why in plain language that makes sense to the person asking. She got into IT because she saw firsthand how much a technology solution — even a simple one — could improve someone's daily life. She carries that perspective into every client call.
Jazmine Quintana
Administration
experience in IT
Jazmine Quintana
Administration
Jazmine is the operational backbone of Zia Networks — managing client accounts, scheduling, and the internal processes that allow the technical team to focus entirely on client work. Her bachelor's degree in intercultural communication gives her a genuine edge in understanding how people communicate and what they need, which shows in every client interaction she is part of.
As a detail-oriented introvert, Jazmine is drawn to the kind of thoughtful, careful work that makes the difference between a good experience and a great one. She is often the first point of contact for new clients onboarding with Zia, and she takes pride in making that first impression a reassuring one.
Paul Quintana
IT Director
Paul grew up in Santa Fe with a natural instinct for figuring things out — the teenager who customers at Office Depot sought out when their computers would not cooperate. That curiosity became a career, and his career led him through roles as network manager and IT security administrator at organizations across New Mexico, including Century Bank, before he founded Zia Networks in 2014.
Paul still works directly on client accounts and technical issues every day. If you are a Zia Networks client, you will work with Paul personally — not just his team. He specializes in IT security, server administration, cloud infrastructure, and network design, and he brings the same detail-oriented, patient approach to every client relationship that has defined Zia Networks since day one.
Outside of IT, Paul is a proud New Mexican who is as at home on a hiking trail as he is troubleshooting a network. He believes technology should serve people — not intimidate them — and that philosophy runs through everything Zia Networks does.
Tyson Cole
Project Manager
Tyson manages technology projects for Zia Networks clients — from network builds and server migrations to equipment deployments and major infrastructure upgrades. He is the person who makes sure projects are completed on time, on budget, and with minimal disruption to the businesses depending on them.
Tyson credits his precision and attention to clean, professional workmanship to years of learning from his uncles in construction and hands-on experience at a local computer repair shop. When he is not coordinating a project, he is outdoors fishing, camping, or off-roading with his wife and two children.
Our certifications.
CompTIA A+ Certification
CompTIA Network+ certification
CompTIA Security+ Certified
Cisco Certified Network
Cisco Certified Routing & Switching
Mac Certification
The ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems and using Apple Service and Support products and practices.
Our Partners.
This Is Paul Quintana - he's here to help with your infrastructure.
Why not book a convenient 30 minutes with our Director?
He regularly offers these huge value sessions, without charge, to companies who feel overwhelmed with their infrastructure issues and need guidance and the right expertise.
It’s a free, no-obligation chat and it could start you on the path to removing the pains of IT.
- Paul will come to visit you
- He will discuss your goals & ambitions with you
- He will then focus on solving your pains of technology