What do server support services include?

Server support services include 24/7 health monitoring, timely patching and firmware updates, performance tuning, backup verification with restore testing, and troubleshooting to resolve the root cause of recurring issues.

How much do server support services cost for a small business?

Zia Networks' server support is included in IT support packages starting at $750 per month for up to 10 endpoints, with no enforced minimum business size, just a minimum price.

How is server support different from general IT support?

Server support focuses specifically on the health, security, and performance of a business's server infrastructure, while general IT support covers a broader range of devices, networks, and end-user issues. Zia Networks provides both together as part of its business support services.

Do you monitor servers 24/7 or only during business hours?

We monitor servers around the clock. Alerts go to our team first, so many issues are resolved before your staff ever notices a problem.

Can you support a server migration or a move to new hardware?

Yes. Several Zia Networks clients have had us handle server migrations, including moves to new hardware and virtualized environments, with minimal disruption to daily operations.

Small Business Server Support That Eliminates Revenue-Draining Downtime

Friendly experts watch over your servers around the clock, resolving issues before they interrupt sales, service, or payroll.

Friendly Faces, Rock-Solid Server Performance

When your server goes down, how long does it usually take to get things back to normal? Those minutes add up to missed orders, stalled projects, and customers left waiting.

Do you get alerts before users notice issues, or is the first signal a frustrated message from the team? If your day starts with firefighting, it’s costing you more than time.

What if your mornings started with sales goals, not error logs? Picture a calm, predictable rhythm where servers stay fast, alerts go to us first, and fixes happen before they become headaches. Your team focuses on customers and growth, while Zia Networks quietly keeps everything running in the background.

“Zia Networks has a fantastic customer service team and expert technical advice. A company we can rely on to support us is so important to us and Zia delivers that.”

Mona Angel

Kinesio Group, Albuquerque

What Is Server Support?

Server support is the day-to-day care that keeps your systems up, fast, and safe. Zia Networks provides server support services that monitor health, apply updates, tune performance, test backups, and fix root causes so your team can work without stops. We follow a clear schedule and give plain updates, so nothing is a surprise.

Who Is Server Support For?

Small and mid-sized businesses that want fewer outages and faster apps. It fits teams with remote staff, compliance needs, or limited in-house IT. We can co-manage with your IT lead or run it end-to-end.

Offices where slow logins and outages waste time.
Teams that work from home or from multiple sites.
Regulated industries that need secure, steady systems.
Companies growing headcount or adding new tools.
Businesses without a full-time server admin.

Browse Our Server Support Services

One part of our full range of business support services for small businesses in New Mexico. Learn more about our server support services below.

24/7 Monitoring and Alerts

We watch your servers at all hours and act before small issues become big problems.

Regularly Applied Updates

Updates land at set times to avoid disruption, with checks after each change.

Performance Tuning and Optimization

We define what “good” looks like, spot drift fast, and keep apps snappy during busy hours.

Troubleshooting and Remediation

We solve the problem, so the same ticket does not come back.

Cyber Security Hardening

Standard patch cycles and access controls reduce risk without extra noise.

Server Backup & Recovery

We test restores so you know how fast you can get back to work.

24/7 Monitoring and Alerts

We watch your servers at all hours and act before small issues become big problems.

Regularly Applied Updates

Updates land at set times to avoid disruption, with checks after each change.

Performance Tuning and Optimization

We define what “good” looks like, spot drift fast, and keep apps snappy during busy hours.

Troubleshooting and Remediation

We solve the problem, so the same ticket does not come back.

Cyber Security Hardening

Standard patch cycles and access controls reduce risk without extra noise.

Server Backup & Recovery

We test restores so you know how fast you can get back to work.

Why Partner With Zia Networks For Server Support

The outcomes you will notice first across your business.

Fewer interruptions, smoother days

We keep your servers steady so work does not stop. Health is monitored, patches are on a schedule, and root causes are addressed. Your team stays in flow, and tickets go down.

Fewer surprise outages and slowdowns.
Faster logins and file access during busy hours.
Changes planned in maintenance windows, not mid-day.
Clear alerts before users feel a problem.
One place to report issues and get answers.

Lower risk with fast, proven recovery

We close common gaps and practice recovery, so bad days do not turn into long weeks. Backups are tested, access is controlled, and patches land on time. If trouble hits, you know the steps and the timeline.

Verified backups with routine restore drills.
Standard patching of OS, apps, and firmware.
Least-privilege admin access and change tracking
Recovery time targets set and met.
Simple checklist to follow during incidents.

Predictable costs and clear updates

You move from break-fix chaos to a steady plan. We set goals, share plain-language reports, and keep work on a monthly rhythm. No surprises. Just progress.

Fixed monthly price for core care.
Monthly health report and next steps.
Roadmap for upgrades tied to real needs.
One accountable partner for vendors and escalations.
KPIs you can see: tickets down, speeds up, faster resolve times.

Providing Server Support to Small Businesses Across New Mexico

Zia Networks helps businesses grow by keeping their servers fast, secure, and reliable. We monitor, patch, and support your server support services so your team can work without interruptions. You get clear communication, quick help, and service that puts uptime first.

Who We Serve

Our baseline IT support package starts at $750 per month and is designed to serve 10 endpoints, however we do not enforce any minimum business size, just a minimum price. We serve more than 90 businesses across New Mexico and manage thousands of endpoints for our customers, across industries including construction, manufacturing, healthcare, legal, professional services, nonprofit, retail, and more.

Certified Techs Ready To Support Your Growth

CompTIA A+ Certification

Our technicians are CompTIA A+ certified, validating hands-on skills in troubleshooting and repairing hardware, software, and operating systems, the foundational certification for any IT professional.

CompTIA Network+ Certification

CompTIA Network+ validates the knowledge and skills of networking professionals, recognizing a technician’s ability to manage, maintain, troubleshoot, and configure network infrastructure.

CompTIA Security+ Certified

CompTIA Security+ designates knowledgeable professionals in one of the fastest-growing fields in IT, at a time when security threats are increasing in number and severity.

Cisco Certified Network (CCENT)

A CCENT certification means our technicians have what it takes to manage a small enterprise branch network, a recognized first step toward full Cisco CCNA certification.

Cisco Certified Routing & Switching (CCNA)

As a Cisco Channel Partner, we have access to the solutions, training, tools, and support Cisco provides to help satisfy the networking needs of our customers.

Mac Certification (ACMT)

Our ACMT-certified technicians can troubleshoot and repair both desktop and portable Macintosh systems, such as iMac and MacBook Pro, valuable for mixed server environments running both Mac and Windows clients.

CompTIA A+ Certification

CompTIA Network+ Certification

CompTIA Network+ validates the knowledge and skills of networking professionals, recognizing a technician’s ability to manage, maintain, troubleshoot, and configure network infrastructure.

CompTIA Security+ Certified

CompTIA Security+ designates knowledgeable professionals in one of the fastest-growing fields in IT, at a time when security threats are increasing in number and severity.

Cisco Certified Network (CCENT)

A CCENT certification means our technicians have what it takes to manage a small enterprise branch network, a recognized first step toward full Cisco CCNA certification.

Cisco Certified Routing & Switching (CCNA)

As a Cisco Channel Partner, we have access to the solutions, training, tools, and support Cisco provides to help satisfy the networking needs of our customers.

Mac Certification (ACMT)

Why Choose Zia Networks For Your Server Support Needs?

5-star rated customer service.
Fast response times
Deep technology experience
Certified technicians
Local presence in New Mexico
On-site or remote support options

Book A Call.. With Paul!

Talk to the CEO of Zia Networks, Paul Quintana, about your business’s IT and Cybersecurity needs. Schedule a free technology assessment at the link below.

See What Some Of Our More Than 90 Customers Spread Throughout New Mexico Have To Say

“We are so impressed with the knowledge and quality of work Zia Networks has provided us with. They ordered, installed, and networked our pc’s, laptops, server, firewall, printers, and wireless access. They even hauled away all the packaging. Everything was just as quoted. We are very happy with them and are on our way to success with their help!”

“Zia Networks has provided excellent IT support to our company. Their staff is extremely knowledgeable and have worked hand in hand to help grow our company while being able to keep our operating systems up to date with all the latest technology. There is not a job that they can’t handle while providing the best quality customer care.”

“Great Company. I am very happy with Zia Networks fantastic customer service team and expert technical advice. We talked to a lot of companies, and we chose to work with Zia because of their documentation process, security solutions, task management, and cost-effective ideas to help us with our server migration, etc. A company we can rely on to support us is important to us and Zia has delivered that.”

“Prior to signing with Zia Networks, we were working with another company that did not deliver on their promises. Zia Networks came in, accessed our needs, got our network up and running and addressed every issue very quickly. When we need technical support, the response time has been very good, and the issues are resolved in a timely manner. Each member of the team has been extremely helpful and knowledgeable. This has been a smart business decision, and our only regret is that we didn’t sign on sooner.”

“Zia Networks has championed our needs as a non-profit organization. The IT support has exceeded the “Customer Service” expectations. Paul and his team have assisted in identifying and implementing compliance protocols that meet HIPAA and funding requirements. I have worked with Zia Networks in a prior capacity, and their work ethics are not only consistent, but exemplary.”

“Zia Networks is always on time, on or under Budget & available for any issue that may arise. We have their monthly Support Plan for our Organization, and we can always rely on the Team to support us in any way we need.”

“Zia Networks is by far the best IT services provider we have worked with at STAR Cryoelectronics over the past 20 years. They are proactive in identifying potential problems and recommending solutions, response times are very fast, and the team members are all very knowledgeable and professional. They are always there for us whenever IT problems come up and provide prompt and effective solutions. I highly recommend Zia Networks for IT services.”

“So glad we found Zia! We at New Mexico Legislative Reports just had the GREATEST experience. Server migration was seamless, our remote access substantially improved, internal directories reorganized, and the flotsam and jetsam in our central IT area replaced with real order! A clear network topology was provided. These are real professionals who are focused on customer needs and excellence. No messing around; no wasted time or unnecessary purchases. They just come in and quietly do the work necessary to enable us to do our work. Thank you, Zia!”

“We had Paul from Zia Networks come to the office to offer suggestions for our network and what would be the best for our company. We have 4 desktops and 2 laptops and all the suggestions he made has made our computers operate just how we want. When I had an issue with a computer he fixed it in a timely manner and I don’t have to go through the frustration of trying to figure it out. He is trustworthy and very fair in his pricing. You will not be disappointed in his work.”

Book a Free Server Support Consultation

Fill out the form below and a Zia Networks specialist will contact you to discuss your server support needs.

Server Support Services For Small Businesses Across New Mexico

Providing server support services to small businesses across New Mexico, with dedicated location pages for Albuquerque, Santa Fe, Bernalillo, Los Alamos, and Rio Rancho.

Albuquerque

Santa Fe

Bernalillo

Los Alamos

Rio Rancho

IT support that works like an extension of your team.

Find out how we can help your business too by booking a free discovery call with our team today.