About Zia Networks: New Mexico's Local IT Company for Small Business
Founded 2014
11+ years serving New Mexico
90+ Clients
Trusted across New Mexico
5-Star Rated
Google Reviews
100% Local
All NM-based technicians
Zia Networks is a locally owned IT company headquartered in Santa Fe, New Mexico. We provide managed IT services, cybersecurity, and hands-on technology support to small and mid-size businesses throughout Santa Fe, Albuquerque, Rio Rancho, Los Alamos, Bernalillo, and surrounding communities.
We are not a national chain, a franchise, or an out-of-state call center. Every person on our team lives and works in New Mexico — and we are personally invested in helping local businesses run better, stay protected, and grow with confidence.
Our Story: How Zia Networks Was Born
Built from years in the field — and a conviction that small businesses deserve better.
Before I started Zia Networks, I spent years working in IT — going into businesses, fixing their networks, resolving whatever crisis had landed them on the phone that week. I genuinely loved the work. Diagnosing a problem, tracing it to its source, making something run the way it was supposed to — there is real satisfaction in that.
But the more businesses I walked into, the more I kept seeing the same things. Servers that were years out of date. No documentation anyone could point to. Employees using the same weak passwords they had always used. Security gaps that had been sitting open for months — not because anyone wanted to ignore them, but because no one had ever sat down and actually looked.
We would go in, fix the immediate problem, and help them improve. And they would get better. But then something else would come up, and they would call again. Or a new issue would surface that was really just the old issue wearing a different face. The fixes were real, but they were not connected to anything. There was no foundation underneath them — no documentation, no consistent process, no one watching over things between crises.
I started to realize that fixing problems was not the same thing as solving them.
A business’s technology is not a collection of isolated issues. It is a living system — and if you do not understand the whole of it, if you do not know its history, its quirks, and its vulnerabilities, then you are always reacting. You are always one step behind. And the business owners depending on that technology are always the ones who pay for it.
What Century Bank Taught Me
When I joined Century Bank as a network manager and IT security administrator, something shifted. For the first time, I was working inside an organization that had real planning behind its technology. Proper documentation. Resources dedicated to thinking ahead rather than just responding. A culture where IT was treated as a business function that needed structure and strategy, not just troubleshooting.
I watched what it looked like when IT was done with intention. Problems were solved at the root. Systems were documented. There was a plan, and the plan was followed. When something went wrong, you could look at the history of the network and understand why — not just guess.
That is when I thought: what if small businesses could have this too?
Why We Started Zia Networks in 2014
I founded Zia Networks in 2014 to close that gap. To take everything I had learned — from those early field years seeing what goes wrong when IT has no foundation, to my time at Century Bank seeing what goes right when it does — and build something designed specifically for small businesses under 250 endpoints.
Not a break-fix shop. Not a company that shows up, patches the obvious thing, and disappears until the next call. A team that actually knows your network, keeps your documentation current, understands your staff and how they work, and is thinking about your security and your systems every single day — not just when something is on fire.
Century Bank became Zia Networks’ first managed IT client. That felt right. The place that showed me what IT done well could look like was the first place I got to put it into practice for someone else.
The mission was simple: be the team our clients could count on — not just when things broke, but every day before that.
What That Looks Like Today
More than a decade later, that mission shapes everything about how we work.
When we take on a new client, we start by learning their network completely — not just the hardware and software, but how their team uses it, what they depend on, and where the vulnerabilities are. We document all of it. That documentation is a living record that grows with the business, so that no matter who calls or what happens, we are never starting from zero.
We know our clients’ staff by name. We understand their workflows. We know which applications are critical and what downtime actually costs them. We watch their systems around the clock — because ransomware does not announce itself and a failing server does not wait for business hours.
We train employees, because even the best security tools cannot help if someone clicks a phishing link. We manage cloud environments and internal server infrastructure. We handle Microsoft 365, firewalls, backups, network devices — the full picture, not just the parts that are easy to bill for.
And when a client calls, they reach someone who knows their system. Not a voicemail. Not a tier-one agent reading from a script. Someone who understands what they are looking at and can actually help — fast.
Every network is different. But the approach — diligent, documented, personal, and genuinely protective — can always be the same.
That is what we built Zia Networks to be. Not just a vendor you call when things go wrong, but a team that makes sure they go right.
If that is what you have been looking for, we would love to talk.
— Paul Quintana
Founder & IT Director, Zia Networks
Santa Fe, New Mexico
What Working With Zia Networks Actually Feels Like
A lot of IT companies say the right things. Here is how we back ours up.
We Know Your Business — Not Just Your Ticket
We Answer When You Call
We Think Before We Act
We Stay Local — By Design
We Are Selective About Who We Work With
You Work With the Owners
— Robin Cantor
Star Cryoelectronics
Meet the People Behind Your IT
When you work with Zia Networks, you are not handed off to whoever is available. You work with a consistent team of New Mexico-based IT professionals who know your systems, know your business, and are personally committed to keeping your technology running the way it should.
Here is who you will be working with:
Paul Quintana
IT Director
Paul grew up in Santa Fe with a natural instinct for figuring things out — the teenager who customers at Office Depot sought out when their computers would not cooperate. That curiosity became a career, and his career led him through roles as network manager and IT security administrator at organizations across New Mexico, including Century Bank, before he founded Zia Networks in 2014.
Paul still works directly on client accounts and technical issues every day. If you are a Zia Networks client, you will work with Paul personally — not just his team. He specializes in IT security, server administration, cloud infrastructure, and network design, and he brings the same detail-oriented, patient approach to every client relationship that has defined Zia Networks since day one.
Outside of IT, Paul is a proud New Mexican who is as at home on a hiking trail as he is troubleshooting a network. He believes technology should serve people — not intimidate them — and that philosophy runs through everything Zia Networks does.
Gabriel Silva
Service Manager
7+ years experience in IT.
Gabriel Silva
Service Manager
Gabriel keeps Zia Networks' service delivery running smoothly — managing tickets, coordinating the team, and making sure every client issue is tracked, prioritized, and resolved. He believes that great IT support is fundamentally about relationships, and he brings that belief into every client interaction.
Gabriel joined Zia because he found a culture that matched his values: one where humility, curiosity, and genuine care for the client come before everything else. He makes a point of continuously growing his technical skills, because he knows the best way to serve clients is to stay one step ahead of the technology they depend on.
Daisy Silvers
Help Desk Technician
10+ experience in IT | CompTIA A+
Daisy Silvers
Help Desk Technician
Daisy is often the first voice clients hear when they call — and consistently, the feedback is that she made them feel immediately at ease. That is not an accident. She came to IT because she loves helping people, and she has built a career that lets her do exactly that every day.
Her background spans web development, networking, and security, and she brings a methodical, calm approach to even the most stressful support situations. When she is not solving problems for clients, she is skiing, hiking, or cooking — and always ready to trade a good corny joke with anyone who will take her up on it.
Cindy MacDonnell
Help Desk Technician
21+ years experience in IT | CompTIA A+
Cindy MacDonnell
Help Desk Technician
Cindy is one of the most experienced technicians on the team — and the kind of person who has never stopped learning in two decades in the field. She holds a CompTIA A+ certification and an Associate's degree in computer information technology, where she was awarded the top computer student award in her graduating class.
Her approach is thorough and patient: she does not consider an issue resolved until it is fully resolved, and she takes the time to explain what happened and why in plain language that makes sense to the person asking. She got into IT because she saw firsthand how much a technology solution — even a simple one — could improve someone's daily life. She carries that perspective into every client call.
Tyson Cole
Project Manager
Tyson manages technology projects for Zia Networks clients — from network builds and server migrations to equipment deployments and major infrastructure upgrades. He is the person who makes sure projects are completed on time, on budget, and with minimal disruption to the businesses depending on them.
Tyson credits his precision and attention to clean, professional workmanship to years of learning from his uncles in construction and hands-on experience at a local computer repair shop. When he is not coordinating a project, he is outdoors fishing, camping, or off-roading with his wife and two children.
Jazmine Quintana
Administration
experience in IT
Jazmine Quintana
Administration
Jazmine is the operational backbone of Zia Networks — managing client accounts, scheduling, and the internal processes that allow the technical team to focus entirely on client work. Her bachelor's degree in intercultural communication gives her a genuine edge in understanding how people communicate and what they need, which shows in every client interaction she is part of.
As a detail-oriented introvert, Jazmine is drawn to the kind of thoughtful, careful work that makes the difference between a good experience and a great one. She is often the first point of contact for new clients onboarding with Zia, and she takes pride in making that first impression a reassuring one.
— Curtis Miera
Haven House
Certified Expertise — And What It Means for Your Business
CompTIA A+ Certification
CompTIA Network+ certification
Network+ validates the ability to manage, maintain, troubleshoot, and secure business networks. Your routers, switches, firewalls, and Wi-Fi are managed by someone who genuinely understands how they work — reducing outages and closing security gaps before they become problems.
CompTIA Security+ Certified
Security+ is an internationally recognized cybersecurity credential. Our Security+-certified technicians understand how cyberattacks happen, how to prevent them, and how to respond when threats emerge. For any business handling sensitive data, this matters.
Cisco Certified Network
A CCENT certification opens the doors to a career in networking. Having your CCENT means you have what it takes to manage a small, enterprise branch network. A CCENT is your first step toward CCNA certification and will help you stand out from the crowd in entry-level positions.
Cisco Certified Routing & Switching
Cisco certifications validate advanced networking expertise from the world’s leading network equipment manufacturer. Your network infrastructure is built and managed to enterprise standards — the same standards used by major corporations and financial institutions
Mac Certification
Our Mac-certified technician handles setup, troubleshooting, and repair for iMacs, MacBook Pros, and other Apple devices. If your team uses Macs — or a mix of Macs and Windows PCs — we have the credentials and the experience to support your full environment.
Enterprise-Grade Tools, Chosen for a Reason
The tools we use to protect and manage your technology are not chosen by price or convenience. They are the platforms we have evaluated, tested, and trust to deliver real results for the businesses we serve across New Mexico. These are the same vendors relied on by large enterprises — brought to your small business through our managed IT plans.
Microsoft
Microsoft 365 management, Azure cloud services, Windows device deployment, and enterprise email — the backbone of most modern small business environments.
Cisco
Enterprise-grade routers, switches, and network infrastructure. The hardware that keeps your office connected, secured, and running at the performance level your business needs.
Fortinet
Advanced firewall and network security solutions that protect your business from external threats, unauthorized access, and network-level attacks.
SentinelOne
AI-powered endpoint detection and response (EDR) that identifies and stops ransomware, malware, and advanced threats in real time — often before they can cause any damage.
Bitdefender
Business-grade antivirus and endpoint security, providing a comprehensive layer of protection across every device on your network.
Malwarebytes
Advanced malware detection and remediation used alongside our primary endpoint protection — because layered security is always stronger than a single tool.
Rackspace
Cloud hosting and managed cloud infrastructure for clients who need scalable, reliable cloud environments without the overhead of managing it themselves.
Intermedia
Business cloud communications — hosted email, voice, and collaboration tools for teams that need their communication platforms to be as reliable as everything else we manage.
See What Some Of Our More Than 90 Customers Spread Throughout New Mexico Have To Say
“Prior to signing with Zia Networks, we were working with another company that did not deliver on their promises. Zia came in, assessed our needs, got our network running, and addressed every issue very quickly. Our only regret is that we did not sign on sooner.”
— Kevin Hilton, Sierra West Sales
“In 15+ years owning my business, I have not found any IT company as knowledgeable and determined in delivering exactly what we requested as Zia Networks. Customer service and responsiveness are second to none.”
— Devan Vest, Rio Grande Orthodontics
Ready to Work With a Local IT Team That Actually Delivers?
Schedule a free, no-obligation 30-minute conversation with Paul. We will review your current technology setup, identify your biggest risks, and show you what a partnership with Zia Networks would look like — with clear pricing and honest recommendations. No pressure, no sales script. Just an honest conversation about whether we are the right fit for your business.
- info@zianetworks.net
Book a Call with Paul
- Paul will come to you if you prefer an in-person meeting
- He will listen to your goals, frustrations, and current setup
- He will give you honest, no-obligation recommendations