FAQ
Have questions about our services? Here are quick, clear answers to help you understand pricing, support, and how we keep your business secure.
Frequently Asked Questions about IT Support
What does IT support for small business include?
Our managed IT support plans are comprehensive — everything your business needs to stay running, secure, and productive. Plans include:
- 24/7 system monitoring and alerting
- Unlimited help desk support (remote and on-site)
- Cybersecurity protection and threat response
- Automated data backup and recovery
- Software, operating system, and security patch management
- Network, router, and Wi-Fi management
- Microsoft 365 management and support
- Regular technology health reviews and strategic planning
- Vendor and software license management
How much does IT support cost for a small business?
Zia Networks managed IT support plans start at $750 per month for up to 10 computers or endpoints. This is a flat monthly fee — no surprise charges per service call, no billing by the hour. For businesses with more users or specialized needs, we provide custom quotes. Contact us at (505) 428-6544 or info@zianetworks.net to get a quote tailored to your business.
What is the difference between managed IT support and break-fix IT?
Break-fix IT means you call someone after something goes wrong and pay per incident. It sounds cheaper upfront, but the costs — downtime, emergency rates, and data loss — add up fast. Managed IT support (what we provide) means we proactively monitor and maintain your systems for a flat monthly fee, catching problems before they cause outages or data loss. Think of it like a retainer for your technology: we keep everything running so you can focus on running your business.
How fast do you respond to IT problems?
Speed depends on the type of issue. For remote support, most tickets are addressed within minutes of being submitted. For on-site visits, we dispatch a local New Mexico technician within 4 business hours. Critical issues are escalated immediately. Because all of our technicians are based in New Mexico — not routed through an out-of-state call center — you’re always working with someone who knows your environment and can be on-site quickly.
Do you offer on-site IT support in Santa Fe and Albuquerque?
Yes. All Zia Networks technicians are based in New Mexico. We provide on-site IT support throughout Albuquerque, Santa Fe, Rio Rancho, Los Alamos, Bernalillo, and the surrounding region. Remote support is also available for immediate issues that don’t require a physical visit.
Do you support Mac computers as well as Windows PCs?
Yes. Our team holds Apple Mac technician certification and supports both Mac and Windows environments — including mixed offices where some employees use Macs and others use PCs. Whether you are fully Mac, fully Windows, or a blend of both, we have you covered.
We are a very small business with only 3–5 computers. Can you still help?
Absolutely. We work with businesses across New Mexico ranging from solo operators to 50+ employee teams. Even a 3-person office is a target for cyber attacks, ransomware, and data loss — and you deserve the same quality of protection as a larger company. We have plans designed specifically for small teams with tight budgets.
Can you help us meet HIPAA or other compliance requirements?
Yes. We support healthcare practices, law firms, financial firms, and other regulated businesses with compliance-related IT requirements. We can assess your current technology environment, implement the necessary controls, and document your setup to support HIPAA alignment, cyber insurance requirements, and other regulatory standards. We do not provide legal or compliance certification advice, but we handle the technology side thoroughly.
Can you help us qualify for cyber liability insurance?
Yes. Cyber insurers increasingly require specific security controls before issuing or renewing a policy — things like multi-factor authentication, endpoint detection and response (EDR), documented backup policies, and security awareness training. We help businesses implement and document these controls so you can qualify for coverage, and often reduce your premium in the process.
Frequently Asked Questions about Pricing & Contracts
What does a managed IT plan cost?
Plans start at $750/month for up to 10 endpoints. Pricing scales based on the number of users, devices, servers, and services needed. We offer flat-rate monthly pricing with no per-incident fees, so you always know exactly what to expect on your invoice.
Are there any setup or onboarding fees?
Please contact us directly to discuss onboarding costs for your specific situation. We will give you a clear, honest breakdown before you sign anything.
What is your contract length? Can I cancel?
We require an initial 1-year agreement to ensure we can properly set up, document, and optimize your IT environment. After that first year, you may cancel at any time for any reason — no penalties, no hoops to jump through. We earn your continued business by delivering results, not by locking you in.
Do you charge extra for after-hours support?
Our plans include 24/7 monitoring. For after-hours emergency support, please contact us directly to understand what is included in your specific plan and what, if any, after-hours escalation charges may apply.
What is not included in a managed IT plan?
Managed IT plans typically cover labor and support services. Third-party software licenses, hardware purchases, and major infrastructure projects are generally separate. We will always be upfront about what is and is not included in your plan before you sign.
Ready to Stop Fighting Your IT? Let's Talk.
Get a free, no-obligation IT review with Paul Quintana, CEO of Zia Networks. We’ll assess your current technology, identify your biggest risks – including compliance and cybersecurity gaps – and show you exactly what a better IT plan would look like, with clear next steps and transparent pricing. No pressure, no jargon. Just an honest conversation about your technology.
IT support that works like an extension of your team.
Find out how we can help your business too by booking a free discovery call with our team today.