Managed IT Services — Santa Fe, Albuquerque & New Mexico
Fully Managed IT with Local NM Techs for One Flat Monthly Rate
Running a small business is hard enough without worrying about IT problems, cyberattacks, and technology that keeps breaking down. Zia Networks, your trusted MSP in Albuquerque, manages all of your technology — computers, servers, networks, cybersecurity, backups, and cloud tools — so you can focus on running and growing your business. We’re not a national call center. We’re a locally owned New Mexico company with technicians based in Santa Fe and Albuquerque. As a trusted MSP in Santa Fe and a leading managed service provider New Mexico, when something goes wrong, you’re not getting someone reading from a script in another state — you’re getting a neighbor who can drive to your office if needed.
Running a small business is hard enough without worrying about IT problems, cyberattacks, and technology that keeps breaking down. Zia Networks, your trusted MSP in Albuquerque, manages all of your technology — computers, servers, networks, cybersecurity, backups, and cloud tools — so you can focus on running and growing your business. We’re not a national call center. We’re a locally owned New Mexico company with technicians based in Santa Fe and Albuquerque. As a trusted MSP in Santa Fe and a leading managed service provider New Mexico, when something goes wrong, you’re not getting someone reading from a script in another state — you’re getting a neighbor who can drive to your office if needed.
Serving 90+ NM Businesses
5-Star Google Rated ( 53 reviews)
Local Technicians
From $750/month
No Long-Term Lock-In
Transparent Pricing — No Surprise Bills
Small businesses deserve to know what they’re paying for IT. At Zia Networks, we offer flat-rate cloud service pricing — no hourly billing, no surprise service call charges, and no confusing contracts.
$750/month
Small Business Essentials
- Up to 10 endpoints
- 24/7 monitoring
- Unlimited Help desk
- Cybersecurity
- Backups
- Network management
- Patch management
- Compliance support
Custom Quote
Growing Business
- 11+ endpoints
- Expanded coverage
- Priority response
- Microsoft 365 management
- IT strategy
- Vendor management
- Dedicated account manager
What 's Included in Zia Networks Managed IT Services
Cybersecurity Protection
Cyberattacks on small businesses are at an all-time high. Our approach to Cybersecurity for small businesses in New Mexico is built into every managed IT plan. We include business-grade endpoint protection, email security, firewall management, multi-factor authentication (MFA) setup, and ongoing security monitoring. We also train your staff to recognize phishing emails and social engineering attacks before they cause damage.
Unlimited Help Desk & Technical Support
Your team can call, email, or submit a ticket any time they need help. Slow computer, forgotten password, software glitch, printer that won’t connect — we respond fast and fix it. No per-call fees. No limits on support requests. No counting minutes.
Patch Management & Software Updates
Outdated operating systems and software are one of the top entry points for hackers. We manage all your patches and updates — applying them on a schedule that minimizes disruption to your team while keeping your systems secure and compliant.
24/7 Monitoring
We watch your computers, servers, network devices, and cloud systems around the clock. Our remote monitoring tools detect performance issues, hardware warnings, and security threats — often before you or your team even notices. Most problems get resolved in the background without interrupting your workday.
On-Site Support from Local New Mexico Technicians
Some IT problems need hands-on
attention — and we can deliver that. Our technicians are based right here in Santa Fe and Albuquerque, so when you need someone at your office, we can usually be there the same day or next day. No waiting for a technician to fly in from out of state. No explaining your setup from scratch to someone new. Just a local professional who knows your systems, your office, and your team.
Data Backup & Disaster Recovery
We set up automated, encrypted backups of your critical business data — locally and in the cloud. We test restores regularly so that if a ransomware attack, hardware failure, or accidental deletion ever occurs, we can recover your files fast and get you back to work.
Network & Wi-Fi Management
A slow or poorly secured network hurts productivity and creates security risks. We manage your routers, switches, firewalls, and wireless access points — keeping your office connected, your Wi-Fi fast and properly segmented, and your network protected from unauthorized access.
Microsoft 365 & Cloud Management
We manage your Microsoft 365 environment including user accounts, email security, SharePoint, Teams, OneDrive, and licensing. We also support Google Workspace and other cloud platforms — configured correctly, securely, and efficiently.
Computer & Device Management
We track, manage, and maintain all your computers, laptops, and business devices. From initial setup to troubleshooting to end-of-life replacement planning, we handle the full lifecycle of your technology so you’re never caught off guard by aging equipment.
Vendor Management
Internet provider underperforming? Software vendor not responding? We act as your single point of contact for all technology vendors — managing relationships, escalating issues, and making sure your vendors actually deliver what you’re paying for.
Compliance & Cyber Insurance Support
We support businesses in regulated industries — healthcare, legal, finance, nonprofits — with HIPAA-aligned IT practices, cyber insurance requirements, and compliance documentation. We help you understand what’s required and get your IT environment there.
IT Strategy & Quarterly Business Reviews
Once per quarter, we sit down with you to review the health of your IT environment, discuss upcoming projects, and help you plan your technology budget. You’ll always know what’s working, what needs attention, and what’s coming next.
What are Managed IT Services?
Managed IT services — also known as IT outsourcing in New Mexico — means hiring a company like Zia Networks to take complete responsibility for your business technology. Instead of calling a technician only when something breaks — and paying a large bill each time — you pay one flat monthly fee and get ongoing, proactive IT management.
We handle everything behind the scenes: monitoring your systems for problems, keeping your software and security updated, managing your network and cloud tools, backing up your data, and providing fast technical support whenever your team needs help.
Think of it as having a full IT department working for your business every day — without the cost, hiring headaches, or HR overhead of building one in-house.
Not sure if managed IT is right for your business? Get a free, no-pressure technology review with our local team. We’ll assess your current setup and tell you exactly what we’d recommend — no jargon, no hard sell.
What to expect when you become a zia networks client
We know switching IT providers — or moving from break-fix to managed IT for the first time — can feel like a big step. Here’s what you can expect from us:
Free IT Review (30 Minutes)
We sit down with you — in person in Santa Fe or Albuquerque, or over a video call — to understand your business, your current technology, and your biggest frustrations. No cost, no obligation
We Assess Your Environment
Our team takes a close look at your systems, network, security posture, and backup situation. We identify risks and opportunities and put together a clear picture of where things stand.
You Get a Clear Proposal
We present a straightforward managed IT plan with transparent pricing tailored to your business. No confusing line items. No hidden fees. Just a clear plan you can say yes to.
Smooth Onboarding
Our team gets your systems set up and monitored — typically within a few days. We handle the technical heavy lifting so your team experiences minimal disruption.
Ongoing Support & Quarterly Check-Ins
From day one, your team has access to our help desk. Every quarter, we sit down to review your IT environment, discuss what’s coming, and make sure your technology is still aligned with your business goals.
Why New Mexico Businesses Choose Zia Neworks
100% Local New Mexico Team
Every Zia Networks technician is based right here in New Mexico — Santa Fe and Albuquerque. When you call, you reach someone local who can actually drive to your office. Not a call center. Not someone in a different time zone.
Proactive, Not Reactive
We don’t wait for things to break. Our monitoring tools watch your systems around the clock, catching problems before they cause downtime. Most issues get resolved before your team even notices them.
Flat Monthly Pricing — No Surprises
Starting at $750/month for up to 10 computers, you know exactly what your IT will cost every month. No per-incident billing, no emergency hourly rates, no hidden fees.
5-Star Google Rated (54 reviews)
We’ve earned 5-star ratings from businesses across New Mexico. Over 90 local businesses trust Zia Networks — from nonprofits and law firms to healthcare practices and construction companies.
Certified & Experienced Technicians
Our technicians hold CompTIA A+, Network+, and Security+ certifications, Cisco CCENT and CCNA credentials, and Apple Mac Technician certification. Experienced professionals — not junior techs learning on your dime.
Fast Response Times
Remote support is typically available within minutes. On-site support is same-day or next-day because our technicians are already in Santa Fe and Albuquerque — not flying in from out of state.
No Long-Term Lock-In
We earn your business every month. We’re confident in the quality of our service — so we don’t trap you in contracts you can’t exit. Stay because we’re good, not because you have to.
Compliance & Regulated Industry Experience
We support healthcare offices (HIPAA), law firms, nonprofits, and other regulated businesses with compliance-aligned IT — including cyber insurance requirements and documented security practices.
Managed IT services — industries we serve in Santa Fe & Albuquerque
We provide small business IT support in Albuquerque and managed IT services to small and mid-size businesses across a wide range of industries in the Santa Fe and Albuquerque area. Here’s how we help each type of business:
Healthcare & Medical Offices
HIPAA compliant IT New Mexico — HIPAA-aligned IT for clinics, therapists, medical practices, and wellness providers. Secure patient data, encrypted communications, risk assessments.
Law Firms & Legal Practices
Secure, reliable IT for legal offices handling sensitive client data. Uptime, data protection, and confidentiality are non-negotiable — we get that.
Nonprofits & Associations
Enterprise-grade managed IT at a nonprofit-friendly price. We help you meet grant compliance requirements and stretch every technology dollar.
Accounting & Finance
Secure, monitored IT environments for firms handling sensitive financial data and client records. Audit-ready documentation and access controls.
Construction & Engineering
Field-ready IT support for businesses with both office and job-site technology needs. Secure file sharing, mobile device management, and backups.
Architecture & Design
Fast, reliable workstations and cloud tools for design-intensive workflows. We keep your systems running so your team can focus on creative work.
Managed IT services in Santa Fe, Albuquerque & across New Mexico
Zia Networks is a locally owned and operated managed IT services provider based in Santa Fe, New Mexico and a trusted MSP in Santa Fe. We’ve been serving small businesses across northern and central New Mexico for years, building a reputation for fast response, honest advice, and technology that actually works.
Whether your business is located in downtown Santa Fe, on Central Avenue in Albuquerque, in the growing business community of Rio Rancho, or in the science corridor near Los Alamos — our local technicians are ready to support you.
We currently serve over 90 businesses across New Mexico. Our clients range from 3-person offices to mid-size businesses with multiple locations.
Cities and communities we serve:
- Santa Fe, NM — managed IT services for small businesses throughout Santa Fe County
- Rio Rancho, NM — managed IT services for businesses in Sandoval County
- Los Alamos, NM — supporting technology-forward businesses near the national laboratory
- Bernalillo, NM — serving businesses in the Bernalillo area and Rio Rancho corridor
- Española, NM and surrounding northern New Mexico communities
- Remote managed IT support available statewide across New Mexico
Break-Fix IT vs. Managed IT: What’s the Difference?
If you’ve ever paid a technician only when something breaks, you’ve used break-fix IT. Here’s how that stacks up against what Zia Networks provides:
Without Managed IT
(Break-Fix)
- You only get help after something breaks
- Unpredictable bills — every incident costs more
- No one watching your systems overnight
- Security patches delayed or missed
- You manage your own backups — or forget to
- A different technician every time you call
- No strategy — just fixing yesterday’s problems
- No compliance support
With Zia Networks
Managed IT
- We catch problems before they cause downtime
- One flat monthly rate — no surprise invoices
- 24/7 monitoring of all your technology
- Automatic updates keep you protected
- Monitored backups with disaster recovery ready to go
- A consistent local team who knows your setup
- Quarterly IT reviews with a forward-looking plan
- HIPAA, cyber insurance & regulatory guidance included
What Our Managed IT Clients Say
“We are so impressed with the knowledge and quality of work Zia Networks has provided us. They ordered, installed, and networked our PCs, laptops, server, firewall, printers, and wireless access. Everything was just as quoted. We are very happy with them and on our way to success with their help.”
— Lisa Yamnitz, Ageless Aesthetics MediSpa
“Zia Networks has championed our needs as a nonprofit organization. The IT support has exceeded our customer service expectations. Paul and his team have assisted in identifying and implementing compliance protocols that meet HIPAA and funding requirements.”
— Curtis Miera, Haven House
“So glad we found Zia! Server migration was seamless, remote access substantially improved, internal directories reorganized, and the flotsam and jetsam in our central IT area replaced with real order. These are real professionals who are focused on customer needs and excellence.”
— Beverly Garcia, New Mexico Legislative Reports
“Zia Networks has provided excellent IT support to our company. Their staff is extremely knowledgeable and has worked hand in hand to help grow our company while keeping our operating systems up to date with the latest technology.”
— Gabriel Martinez, GM Emulsion LLC
Frequently Asked Questions About IT SUPPORT
What are managed IT services for small business?
Managed IT services means hiring a company like Zia Networks to fully manage your business technology for a flat monthly fee. We monitor your systems 24/7, handle IT support for your team, manage cybersecurity and backups, and keep your technology up to date — all included in one predictable monthly price.
How much do managed IT services cost for a small business in New Mexico?
Zia Networks managed IT service plans start at $750 per month for up to 10 computers or endpoints. This flat monthly rate covers everything — monitoring, support, cybersecurity, backups, and network management. Contact us for a custom quote based on your business size and needs.
What is the difference between managed IT services and break-fix IT?
Break-fix IT means you pay a technician to fix something after it breaks. Managed IT services means we proactively monitor, maintain, and protect your technology 24/7 so things are much less likely to break in the first place. Managed IT also includes unlimited support, cybersecurity, and backups — not just repairs.
Do you provide on-site support or only remote support?
Both. Our technicians are based in Santa Fe and Albuquerque, so we can dispatch someone to your office for issues that need hands-on attention. Most everyday support issues are resolved remotely within minutes, but we’re always available to come to you when needed.
Do I have to sign a long-term contract?
We earn your business every month. Contact us to discuss flexible agreement options that work for your situation. We’re confident in the quality of our service and focused on building long-term relationships — not locking clients into contracts they can’t exit.
Can you support my business if we use Macs?
Yes. Our technicians hold Apple Mac Technician certification and support both Mac and Windows environments, as well as mixed environments where some employees use Macs and others use Windows PCs.
We are a very small business — is managed IT right for us?
Absolutely. Even a 3-person business has critical data, security risks, and technology that needs to stay running. Managed IT services give small businesses access to the same level of IT support and cybersecurity protection that larger companies have — at a price that fits a small business budget.
Can you help us with HIPAA compliance or cyber insurance requirements?
Yes. We support healthcare practices, law firms, nonprofits, and other regulated businesses in New Mexico with HIPAA-aligned IT environments and cyber insurance readiness. We can assess your current setup, identify gaps, and implement the technical controls needed to meet compliance and insurance requirements.
How quickly do you respond when we have an IT problem?
For most issues, remote support begins within minutes of your request. For on-site visits in Santa Fe or Albuquerque, we typically respond same-day or next-day. Emergency issues are prioritized.
What happens to my data if we end our agreement?
Your data belongs to you. We’ll help you transition smoothly and ensure you have access to all your systems, documentation, and data. We handle transitions professionally and without disruption to your business.
How is Zia Networks different from a national IT company or a big-box IT provider?
We’re local. Our technicians live here, work here, and can show up at your office in Santa Fe or Albuquerque. National providers often use remote-only support, rotating technicians who don’t know your setup, and rigid service packages. We build a real relationship with your business and give you consistent, local, personalized support.
We already have an IT person or vendor — why would we switch to Zia Networks?
Many of our clients came to us after working with a part-time IT person, a friend who “handles computers,” or a break-fix technician who only showed up when something broke. The difference with Zia Networks is that we are proactively watching your systems 24/7, managing your cybersecurity, and keeping everything updated — not just fixing problems after they cost you time and money. If you have an IT person in-house we can work alongside them, filling in the gaps they don’t have time or expertise to cover. And if you’re relying on someone who isn’t giving you the coverage and peace of mind you need, we’re happy to show you what a fully managed approach looks like — no pressure.
Ready to Get IT Off Your Plate? Let’s Talk.
Schedule a free, no-obligation technology review with Paul Quintana, CEO of Zia Networks. In 30 minutes, we’ll review your current IT environment, identify your biggest risks, and show you exactly what a fully managed IT plan would include — with clear pricing and a simple next step.
As your trusted MSP in Albuquerque and MSP in Santa Fe, you’ll always get guidance from real local experts who understand New Mexico businesses. If you’re searching for an IT company near me, you’ll find a team that’s responsive, local, and easy to work with. No pressure. No commitment. No jargon. Just an honest conversation with a local New Mexico IT company that genuinely wants to help your business run better.
IT support that works like an extension of your team.
Find out how we can help your business too by booking a free discovery call with our team today.