Linkedin-in Facebook-f Youtube Instagram
Linkedin-in Facebook-f Youtube Instagram

About Zia Networks: New Mexico's Local IT Company for Small Business

IT services that help small businesses get back to what they do best. Founded in Santa Fe. Serving New Mexico since 2014

Founded 2014

11+ years serving New Mexico

90+ Clients

Trusted across New Mexico

5-Star Rated

Google Reviews

100% Local

All NM-based technicians

Zia Networks is a locally owned IT company headquartered in Santa Fe, New Mexico. We provide managed IT services, cybersecurity, and hands-on technology support to small and mid-size businesses throughout Santa Fe, Albuquerque, Rio Rancho, Los Alamos, Bernalillo, and surrounding communities.

We are not a national chain, a franchise, or an out-of-state call center. Every person on our team lives and works in New Mexico — and we are personally invested in helping local businesses run better, stay protected, and grow with confidence.
Schedule Your Free IT Review
Call (505) 428-6544

Our Story: How Zia Networks Was Born

Built from years in the field — and a conviction that small businesses deserve better.

Before I started Zia Networks, I spent years working in IT — going into businesses, fixing their networks, resolving whatever crisis had landed them on the phone that week. I genuinely loved the work. Diagnosing a problem, tracing it to its source, making something run the way it was supposed to — there is real satisfaction in that.

But the more businesses I walked into, the more I kept seeing the same things. Servers that were years out of date. No documentation anyone could point to. Employees using the same weak passwords they had always used. Security gaps that had been sitting open for months — not because anyone wanted to ignore them, but because no one had ever sat down and actually looked.

We would go in, fix the immediate problem, and help them improve. And they would get better. But then something else would come up, and they would call again. Or a new issue would surface that was really just the old issue wearing a different face. The fixes were real, but they were not connected to anything. There was no foundation underneath them — no documentation, no consistent process, no one watching over things between crises.

Started to realize that fixing problems was not the same thing as solving them.

A business’s technology is not a collection of isolated issues. It is a living system — and if you do not understand the whole of it, if you do not know its history, its quirks, and its vulnerabilities, then you are always reacting. You are always one step behind. And the business owners depending on that technology are always the ones who pay for it.

What Century Bank Taught Me

When I joined Century Bank as a network manager and IT security administrator, something shifted. For the first time, I was working inside an organization that had real planning behind its technology. Proper documentation. Resources dedicated to thinking ahead rather than just responding. A culture where IT was treated as a business function that needed structure and strategy, not just troubleshooting.

I watched what it looked like when IT was done with intention. Problems were solved at the root. Systems were documented. There was a plan, and the plan was followed. When something went wrong, you could look at the history of the network and understand why — not just guess.

That is when I thought: what if small businesses could have this too?

Not a watered-down version of it. The same mindset — the same discipline, the same care, the same commitment to actually understanding the systems you are responsible for — applied to the businesses that needed it most and could rarely afford to think about IT until something broke.

Why We Started Zia Networks in 2014

I founded Zia Networks in 2014 to close that gap. To take everything I had learned — from those early field years seeing what goes wrong when IT has no foundation, to my time at Century Bank seeing what goes right when it does — and build something designed specifically for small businesses under 250 endpoints.
Not a break-fix shop. Not a company that shows up, patches the obvious thing, and disappears until the next call. A team that actually knows your network, keeps your documentation current, understands your staff and how they work, and is thinking about your security and your systems every single day — not just when something is on fire.
Century Bank became Zia Networks’ first managed IT client. That felt right. The place that showed me what IT done well could look like was the first place I got to put it into practice for someone else.

The mission was simple: be the team our clients could count on — not just when things broke, but every day before that.

What That Looks Like Today

More than a decade later, that mission shapes everything about how we work.

When we take on a new client, we start by learning their network completely — not just the hardware and software, but how their team uses it, what they depend on, and where the vulnerabilities are. We document all of it. That documentation is a living record that grows with the business, so that no matter who calls or what happens, we are never starting from zero.

We know our clients’ staff by name. We understand their workflows. We know which applications are critical and what downtime actually costs them. We watch their systems around the clock — because ransomware does not announce itself and a failing server does not wait for business hours.
We train employees, because even the best security tools cannot help if someone clicks a phishing link. We manage cloud environments and internal server infrastructure. We handle Microsoft 365, firewalls, backups, network devices — the full picture, not just the parts that are easy to bill for.
And when a client calls, they reach someone who knows their system. Not a voicemail. Not a tier-one agent reading from a script. Someone who understands what they are looking at and can actually help — fast.
Every network is different. But the approach — diligent, documented, personal, and genuinely protective — can always be the same.

That is what we built Zia Networks to be. Not just a vendor you call when things go wrong, but a team that makes sure they go right.
If that is what you have been looking for, we would love to talk.

— Paul Quintana

CEO and Founder, Zia Networks
Santa Fe, New Mexico

What Working With Zia Networks
Actually Feels Like

A lot of IT companies say the right things. Here is how we back ours up.

We Know Your Business — Not Just Your Ticket

Before we touch anything, we learn your network: your systems, your team, how you work, and what you cannot afford to lose. We hold daily internal check-ins on every client so that when you call, whoever picks up already knows your setup. You never have to re-explain yourself.

We Answer When You Call

We do our best to pick up before it goes to voicemail — and when we can’t, we are on it immediately. Our response time commitment is not a marketing promise. It is written into your service agreement as a guaranteed SLA. We take that seriously.

We Think Before We Act

When you have a problem, we do not throw ideas at the wall. We consider your full environment — your network, your software, your team — and find the right solution, not just the fastest one. That approach saves you time, money, and the frustration of the same issue coming back next month.

We Stay Local — By Design

Every member of our team is based in New Mexico — in Albuquerque or Santa Fe. When you need someone on-site, we can be there. When you call for support, you reach a neighbor, not a call center in another state. We have chosen to stay local because it makes us better at what we do.

We Are Selective About Who We Work With

We do not take on every client who calls. We take the time to verify that we are genuinely the right fit — that we can serve you well and that you will get real value from working with us. That selectiveness is what allows us to give every client the attention they deserve.

You Work With the Owners

At most IT companies, you deal with billing and account managers — and only see a technician when something breaks. At Zia, you work directly with our leadership on technical issues, not just business administration. We are invested in your outcomes in a way that most vendors simply are not.

What Working With Zia Networks
Actually Feels Like

A lot of IT companies say the right things. Here is how we back ours up.

We Know Your Business — Not Just Your Ticket

Before we touch anything, we learn your network: your systems, your team, how you work, and what you cannot afford to lose. We hold daily internal check-ins on every client so that when you call, whoever picks up already knows your setup. You never have to re-explain yourself.

We Answer When You Call

We do our best to pick up before it goes to voicemail — and when we can’t, we are on it immediately. Our response time commitment is not a marketing promise. It is written into your service agreement as a guaranteed SLA. We take that seriously.

We Think Before We Act

When you have a problem, we do not throw ideas at the wall. We consider your full environment — your network, your software, your team — and find the right solution, not just the fastest one. That approach saves you time, money, and the frustration of the same issue coming back next month.

We Stay Local — By Design

Every member of our team is based in New Mexico — in Albuquerque or Santa Fe. When you need someone on-site, we can be there. When you call for support, you reach a neighbor, not a call center in another state. We have chosen to stay local because it makes us better at what we do.

We Are Selective About Who We Work With

We do not take on every client who calls. We take the time to verify that we are genuinely the right fit — that we can serve you well and that you will get real value from working with us. That selectiveness is what allows us to give every client the attention they deserve.

You Work With the Owners

At most IT companies, you deal with billing and account managers — and only see a technician when something breaks. At Zia, you work directly with our leadership on technical issues, not just business administration. We are invested in your outcomes in a way that most vendors simply are not.

5-Star Reviews on

“Zia Networks is by far the best IT services provider we have worked with over the past 20 years. They are proactive in identifying potential problems, response times are very fast, and every team member is knowledgeable and professional. They are always there for us and provide prompt, effective solutions.”
Robin Cantor
Star Cryoelectronics

Meet the People Behind Your IT

When you work with Zia Networks, you are not handed off to whoever is available. You work with a consistent team of New Mexico-based IT professionals who know your systems, know your business, and are personally committed to keeping your technology running the way it should.
Here is who you will be working with:

Paul Quintana

CEO and Founder

20+ years experience in IT | IT Networking, Security, Server Management

Gabriel Silva

Service Manager

7+ years experience in IT.

Daisy Silvers

Help Desk Technician
10+ experience in IT | CompTIA A+

Kenny Bauer

Help Desk Tech I

Tyson Cole

Project Manager
13+ years experience in IT.

Jazmine Quintana

Administration

5-Star Reviews on

“Zia Networks is by far the best IT services provider we have worked with over the past 20 years. They are proactive in identifying potential problems, response times are very fast, and every team member is knowledgeable and professional. They are always there for us and provide prompt, effective solutions.”
Robin Cantor
Star Cryoelectronics

Certified Expertise — And What It Means for Your Business

Our certifications are not wall decorations. They are the credentials that tell you our team has been tested, trained, and verified by the industry’s most respected standards. Here is what each one means in practice for the business that trusts us with their technology:

CompTIA A+ Certification

Our technicians have verified, tested competency in hardware, software, networking, and troubleshooting across all major platforms. When you call with a problem, you are talking to someone who has earned the right to be there.

CompTIA Network+ certification

Network+ validates the ability to manage, maintain, troubleshoot, and secure business networks. Your routers, switches, firewalls, and Wi-Fi are managed by someone who genuinely understands how they work — reducing outages and closing security gaps before they become problems.

CompTIA Security+ Certified

Security+ is an internationally recognized cybersecurity credential. Our Security+-certified technicians understand how cyberattacks happen, how to prevent them, and how to respond when threats emerge. For any business handling sensitive data, this matters.

Cisco Certified Network

A CCENT certification opens the doors to a career in networking. Having your CCENT means you have what it takes to manage a small, enterprise branch network. A CCENT is your first step toward CCNA certification and will help you stand out from the crowd in entry-level positions.

Cisco Certified Routing & Switching

Cisco certifications validate advanced networking expertise from the world’s leading network equipment manufacturer. Your network infrastructure is built and managed to enterprise standards — the same standards used by major corporations and financial institutions

Mac Certification

Our Mac-certified technician handles setup, troubleshooting, and repair for iMacs, MacBook Pros, and other Apple devices. If your team uses Macs — or a mix of Macs and Windows PCs — we have the credentials and the experience to support your full environment.

Enterprise-Grade Tools, Chosen for a Reason

Our certifications are not wall decorations. They are the credentials that tell you our team has been tested, trained, and verified by the industry’s most respected standards. Here is what each one means in practice for the business that trusts us with their technology:

Our technicians have verified, tested competency in hardware, software, networking, and troubleshooting across all major platforms. When you call with a problem, you are talking to someone who has earned the right to be there.

Enterprise-grade routers, switches, and network infrastructure. The hardware that keeps your office connected, secured, and running at the performance level your business needs.
Advanced firewall and network security solutions that protect your business from external threats, unauthorized access, and network-level attacks.
AI-powered endpoint detection and response (EDR) that identifies and stops ransomware, malware, and advanced threats in real time — often before they can cause any damage.
Business-grade antivirus and endpoint security, providing a comprehensive layer of protection across every device on your network.
Advanced malware detection and remediation used alongside our primary endpoint protection — because layered security is always stronger than a single tool.
Cloud hosting and managed cloud infrastructure for clients who need scalable, reliable cloud environments without the overhead of managing it themselves.
Business cloud communications — hosted email, voice, and collaboration tools for teams that need their communication platforms to be as reliable as everything else we manage.

See What Some Of Our More Than 90 Customers Spread Throughout New Mexico Have To Say

“Prior to signing with Zia Networks, we were working with another company that did not deliver on their promises. Zia came in, assessed our needs, got our network running, and addressed every issue very quickly. Our only regret is that we did not sign on sooner.”

– Kevin Hilton, Sierra West Sales
“In 15+ years owning my business, I have not found any IT company as knowledgeable and determined in delivering exactly what we requested as Zia Networks. Customer service and responsiveness are second to none.”

– Devan Vest, Rio Grande Orthodontics

Ready to Work With a Local IT Team That Actually Delivers?

Schedule a free, no-obligation 30-minute conversation with Paul. We will review your current technology setup, identify your biggest risks, and show you what a partnership with Zia Networks would look like — with clear pricing and honest recommendations. No pressure, no sales script. Just an honest conversation about whether we are the right fit for your business.
Schedule Your Free IT Review
(505) 428-6544
info@zianetworks.net

This Is Paul Quintana - he's here to help with your infrastructure.​

Why not book a convenient 30 minutes with CEO and Founder?

He regularly offers these high-value sessions, without charge, to companies who feel overwhelmed with their infrastructure issues and need guidance and the right expertise – backed by our experience as a leading IT company in Santa Fe.

It’s a free, no-obligation chat and it could start you on the path to removing the pains of IT.

  • Paul will come to visit you
  • He will discuss your goals & ambitions with you
  • He will then focus on solving your pains of technology
Book a call with Paul!

IT support that works like an extension of your team.

Find out how we can help your business too by booking a free discovery call with our team today.

Get in touch
Get in touch

Paul Quintana

CEO and Founder

Paul grew up in Santa Fe with a natural instinct for figuring things out — the teenager who customers at Office Depot sought out when their computers would not cooperate. That curiosity became a career, and his career led him through roles as network manager and IT security administrator at organizations across New Mexico, including Century Bank, before he founded Zia Networks in 2014. Paul still works directly on client accounts and technical issues every day. If you are a Zia Networks client, you will work with Paul personally — not just his team. He specializes in IT security, server administration, cloud infrastructure, and network design, and he brings the same detail-oriented, patient approach to every client relationship that has defined Zia Networks since day one. Outside of IT, Paul is a proud New Mexican who is as at home on a hiking trail as he is troubleshooting a network. He believes technology should serve people — not intimidate them — and that philosophy runs through everything Zia Networks does.

Gabriel Silva

Service Manager

Gabriel keeps Zia Networks’ service delivery running smoothly — managing tickets, coordinating the team, and making sure every client issue is tracked, prioritized, and resolved. He believes that great IT support is fundamentally about relationships, and he brings that belief into every client interaction. Gabriel joined Zia because he found a culture that matched his values: one where humility, curiosity, and genuine care for the client come before everything else. He makes a point of continuously growing his technical skills, because he knows the best way to serve clients is to stay one step ahead of the technology they depend on.

Daisy Silvers

Help Desk Technician

Daisy is often the first voice clients hear when they call — and consistently, the feedback is that she made them feel immediately at ease. That is not an accident. She came to IT because she loves helping people, and she has built a career that lets her do exactly that every day.


Her background spans web development, networking, and security, and she brings a methodical, calm approach to even the most stressful support situations. When she is not solving problems for clients, she is skiing, hiking, or cooking — and always ready to trade a good corny joke with anyone who will take her up on it.

Kenny Bauer

Help Desk Tech I

Kenny has been drawn to technology for as long as he can remember — not just as a job, but as a genuine interest that follows him home. Whether he’s working through a client issue or tinkering with computers on his own time, he’s happiest when he’s learning something new and sees it click into place.

 

He found his footing at Zia because the team approaches IT the same way he does — get it right, see it through, and actually care about the person on the other end. He gets real satisfaction from solving a problem cleanly, the kind where everything just works and the client knows it. When he’s not at his desk, Kenny and his wife enjoy getting outside together and coming home to a full house — a turtle, some fish, and two dogs that keep things lively.

Tyson Cole

Project Manager

Tyson manages technology projects for Zia Networks clients — from network builds and server migrations to equipment deployments and major infrastructure upgrades. He is the person who makes sure projects are completed on time, on budget, and with minimal disruption to the businesses depending on them.


Tyson credits his precision and attention to clean, professional workmanship to years of learning from his uncles in construction and hands-on experience at a local computer repair shop. When he is not coordinating a project, he is outdoors fishing, camping, or off-roading with his wife and two children.

Jazmine Quintana

Administration

Jazmine is the operational backbone of Zia Networks — managing client accounts, scheduling, and the internal processes that allow the technical team to focus entirely on client work. Her bachelor’s degree in intercultural communication gives her a genuine edge in understanding how people communicate and what they need, which shows in every client interaction she is part of.

 

As a detail-oriented introvert, Jazmine is drawn to the kind of thoughtful, careful work that makes the difference between a good experience and a great one. She is often the first point of contact for new clients onboarding with Zia, and she takes pride in making that first impression a reassuring one.