FAQ
Frequently Asked Questions about IT Support
Our IT support plans include 24/7 system monitoring, unlimited help desk support, cybersecurity protection, data backup, software and security updates, network and Wi-Fi management, and regular technology reviews. Everything your business needs to stay running and secure.
Zia Networks IT support plans start at $750 per month for up to 10 computers or endpoints. This flat monthly fee covers full IT support with no surprise bills per service call. Contact us for a custom quote based on your specific needs.
Yes. All of our technicians are based in New Mexico. We offer on-site IT support throughout Santa Fe, Albuquerque, Rio Rancho, Los Alamos, Bernalillo, and surrounding areas. Remote support is also available for immediate issues.
Break-fix IT means you call for help after something breaks and pay per incident. IT support (managed IT) means we proactively monitor and maintain your systems for a flat monthly fee — preventing problems before they cause downtime or data loss.
We respond quickly. For most issues, remote support begins within minutes. For on-site visits, we dispatch local technicians who are already nearby in Santa Fe or Albuquerque.
Yes. Our team holds Apple Mac technician certification and supports both Mac and Windows environments. We also support mixed environments where some employees use Macs and others use PCs.
Yes. We have experience supporting healthcare practices, law firms, and other regulated businesses in New Mexico with compliance-related IT requirements. We can help you understand what your technology environment needs to look like, implement the necessary controls, and document your setup — whether you’re working toward HIPAA alignment, meeting cyber insurance requirements, or satisfying another regulatory standard.
Absolutely. Cyber insurers are increasingly specific about the security controls they require — things like multi-factor authentication, endpoint protection, and documented backup policies. We help businesses implement these controls and document their IT environment so they can qualify for (and often reduce the cost of) cyber liability insurance.
Absolutely. We work with businesses of all sizes across New Mexico. Even a 3-person office deserves reliable IT support, cybersecurity, and data backup — and we have plans designed to fit your needs and budget.
Frequently Asked Questions about Data Backup
Not fully. Microsoft 365 has some built-in redundancy, but it’s not a true backup solution. Files can still be permanently deleted, overwritten, or lost due to ransomware. A dedicated third-party backup layer is strongly recommended for small businesses relying on Microsoft 365 for daily operations.
Most small businesses should run automated backups at least once daily, with critical systems backed up even more frequently. The right schedule depends on how fast your data changes and how much data loss your business can tolerate.
The 3-2-1 rule means keeping 3 copies of your data, on 2 different types of storage media, with 1 copy stored offsite (like the cloud). This approach protects against hardware failure, human error, and local disasters all at once. Zia Networks builds this approach into our backup solutions for small businesses.
Recovery time depends on the amount of data, the type of incident, and the backup solution in place. With a properly configured managed backup from Zia Networks, most small businesses can restore critical files within hours rather than days.
Yes. Zia Networks provides data backup and IT services to small businesses across New Mexico, including Santa Fe, Rio Rancho, Bernalillo, Los Alamos, and surrounding areas. Contact us to discuss onsite and remote support options for your location.