Zia Networks

Outsourced and In House IT Support

In-House vs. Outsourced IT Support

We are delighted to introduce the second installment of our IT Support series! Our previous article covered the basics of IT Support. Now, we will explore the types of IT Support that we can offer to you and your business. To review, IT Support in general covers a wide range of services tailored to meet your technology needs.
  • Managed IT Services
  • Cloud Services
  • Cybersecurity Services
  • Data Backup and Recovery
  • Network Services
  • IT Consulting
  • Software Development
  • Web design, development, and support
  • Virtualization Services
  • Customer Service and Helpdesk
  • Hardware Procurement and Management
Whether you decide to use In-House or Outsourced IT Support, these services will be available to you.

In-house IT Support

Would you like to have an IT Specialist or, even better, an entire IT Department working on your property? In-house IT support is an internal team or department within your business that is responsible for managing and supporting your IT infrastructure, systems, and services. Their main role is to ensure that your systems are running smoothly and securely to support your business operations. Having an in-house IT support team can offer several advantages. Here are our top five:
  1. Better Response Times: The team’s physical location at your business allows for quicker response times.
  2. Customized Solutions: An in-house IT team can create solutions that are specific to your business’ needs.
  3. Improved Security: As the employer, you have greater control over security measures to safeguard sensitive data and systems.
  4. Experience with the Company: Your In-house team will become familiar with your company’s culture, policies, and procedures.
  5. Improving Communication: Direct communication between IT staff and other departments can enhance effectiveness and productivity for the entire company. They can better understand others needs and provide timely support.
  Outsourced IT Support  

Outsourced IT Support

According to Statista.com, the leading causes of support-related security breaches are poor user practices, lack of training, and a low budget for IT security. If this is something concerning to you, outsourced IT may be the right choice. Outsourced IT support is when a business hires another company to help with their IT needs.” Businesses have the option to outsource IT services to specialized companies instead of maintaining an internal IT department. These companies offer expertise in technical support, network management, cybersecurity, software development, and more. Outsourced IT support can offer several benefits to your business:
  • Cost Savings: Outsourcing IT support can often be more cost-effective than maintaining an in-house IT team. You can save on hiring and training expenses, employee benefits, infrastructure costs, and ongoing maintenance expenses.
  • Skills and Experience: IT outsourcing allows businesses access of skilled professionals with experience, training, certifications in IT. This includes cybersecurity, cloud computing, network management, software development, and more.
  • Scalability and Flexibility: Outsourced IT services can be scaled up or down based on your business’ needs. This is beneficial during peak periods, off seasons, or during projects. You can do this without hiring or downsizing an internal team.
  • 24/7 Support and Monitoring: Many IT outsourcing services offer 24/7 support and monitoring services. This includes continuous system monitoring, troubleshooting and resolution of issues, reducing downtime and improving overall system reliability.
  • Access to More Technology: Outsourcing IT services can give your business access to technology and tools that you may not have in-house. This includes access to frontline software, infrastructure, and industry best practices that can improve efficiency and security.
  • Risk Mitigation and Compliance: IT outsourcing providers often have security measures, disaster recovery plans, and compliance frameworks in place. This helps reduce data breaches, system failures, and regulatory non-compliance. Providers also stay updated with industry regulations and standards, ensuring adherence to legal requirements.
When you search for an IT Support company to partner with, there are things that you need to be wary of. When looking for IT support services, it’s good to check the company’s reputation. It’s also helpful to read reviews from other businesses that have used their services. Once you’ve found a company you’re interested in, carefully review your agreement to ensure there are no hidden costs. It is important to consider whether the IT support company operates locally or internationally. When emergencies arise, local companies can provide on-site assistance, whereas international companies may not have technicians nearby.

Which works best for your situation?

The choice between In-House and Outsourced IT support ultimately depends on your business’s needs, goals, and preferences. If you need more information to make this decision, it might be best to talk with IT experts or service providers in your area. You will need to assess your IT needs, budget, and determine the most suitable IT support model for your business.

Find the Right IT Support for Your Business

Finding the right IT service and support provider can go a long way to grow and protect your business. Zia Networks provides reliable Outsourced IT management for small and medium-sized businesses. We have been assisting the vibrant community of New Mexico for over a decade. We work with local businesses, such as yours, that aim to create a positive impact. Let’s discuss how we can alleviate your tech burdens and empower your business to thrive.  

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